IT Department

Leverage the skills of a larger IT team within your organisation, without the expense.  Your IT Department (as a service!) will open up a wealth of skills, and free you of the burden of a single IT go-to person.

What is it?

IT Department, at it's core, is designed to help smaller organisations benefit from the services normally only available to larger organisations.

Commonly, smaller organisations (5 to 20 staff) have an individual who is approachable on IT matters & that person is happy to spend time away from their normal job function. This can be very costly & bring unintended consequences.

IT Department provides access to a full suite of IT services, but at a proportional cost which is appropriate for your organisation. 

Odoo text and image block

What does the IT Department do?


Onsite and Remote Support

We can service most change requests and user support tickets remotely, thus reducing travel time, cost and distraction to you.


Proactive Services

Our technicians will perform the maintenance activities required to avoid technology related business impacts where possible.


IT Asset Management

Information Technology Asset Management (ITAM) can help you reduce the life-cycle cost of technology. This will help you improve your existing ITAM practices, or develop a new ITAM process.


Structured Discounts

You will receive our preferred client discounts on hardware purchases and project work.

 

 

Virtual CIO

As part of the program, ETS will provide the services of a senior IT resource to assist with your strategic technology planning, budgeting and awareness.


Remotely Monitored

ETS are able to keep an eye on all of the mission critical technology devices and services at your location(s) 24/7.

Software License Management

Keeping track of the number of licenses and the software loaded on to each desktop or server can yield substantial savings by monitoring installations and usage plus changes in the vendors pricing and licensing model.


Scheduled Reports

Insight into how systems are working, how critical services are performing and how the overall technology is meeting your expectations.

Absolutely.  Every business is unique, we expect that.  We find that many businesses share fundamentals - basic productivity suites, network, internet etc, then layer on the stuff that makes them different.

These differences, from an IT Department perspective, can be industry specific - Medical providers will use medical software, manufacturers will use manufacturing software (MRP/II etc), and so on.

Finally, each business will have different expectations from the IT Department around the services they perform - from Service Level Agreement, Service Catalog and the amount of time expected to be spent.

We encourage discussing your unique requirements with us & we can work together to find a way to improve your IT efficiency and satisfaction.